Chris O'Connor Transformation lead Enterprise systems

Delivery & Implementation

• Led end-to-end implementation of Oracle EMR systems across enterprise programmes across 15 major UK hospitals,

totalling £150M+, serving as the sole client contact to manage relationships, drive delivery, and enable extension discussions.

• Delivered 30+ ‘as is’ and ‘to be’ workshops per project, capturing business and workflow requirements across 20+ hospital

specialties, translating them into scope documents, functional specifications, and system configurations bridging the gap

between stakeholders and technical teams.

• Managed implementation activities, including testing coordination, go-live planning, transition support, and

post-implementation stabilisation. Designed a multi-cycle testing and configuration approach that created repeated

opportunities to identify and resolve issues early, ensuring stable deployments and reducing post-go-live defects.

• Developed delivery roadmaps, phased rollout approaches, cutover and implementation plans that ensured changes were

introduced at controlled intervals, minimising disruption to frontline services and safeguarding patient safety during transition.

• Provided technical support and troubleshooting for Oracle system integrations, resolving 85% of issues within 24 hours and

ensuring minimal disruption to client operations, putting me in the top 5% of consultants.

Change Management & Adoption

• Designed and implemented future-state operating models for some of the UK’s largest healthcare providers, redefining

organisational workflows and delivering measurable efficiency gains — including a 37% reduction in A&E waiting times —

while securing stakeholder buy-in by translating complex business impacts into clear transition requirements.

• Delivered organisational readiness and adoption activities across 10+ enterprise programmes, supporting thousands of

clinical and operational end-users, achieving >90% adoption within the first 3 months.

• Developed and circulated role-specific training materials for clinicians, nurses and administrative staff that accelerated user

confidence and reduced resistance.

• Led training sessions to more than 1,500 end users to drive engagement and adoption, allowed for reduced onboarding

times, and enabled smooth transition to new workflows.

Governance & Stakeholder Engagement

• Facilitated hospital governance forums and executive stakeholder updates, providing clear communication on programme

progress, risks, decisions, and migration strategies.

• Advised clients on national standards and data governance regulations, ensuring compliance and reducing risk, ensuring

clinical safety requirements were embedded into design, testing and deployment activities.

Pre-sales & Client Onboarding

• Conducted product demonstrations and workflow walkthroughs for senior clinical stakeholders, showcasing how Oracle EMR

capabilities could address clinical, operational, and compliance requirements.

• Led post-implementation reviews with account managers, analysing adoption and performance metrics to identify

optimisation opportunities and shape business cases that secured extension work.

• Supported pre-sales cycles by designing onboarding approaches for new clients, outlining readiness requirements, training

pathways, and early-stage workflow familiarisation to ensure smooth transition from contract signature to project mobilisation.

• Contributed to proposal development by translating complex workflow requirements into clear solution narratives,

implementation plans, and value-driven outcomes.