Nway Zin Win - Technical service coordinator

§  Oversee and administer Service, Spare Part, and Sales Coordinator activities within the Branch.

§  Manage Technical Reports and Warranty processes to ensure superior product quality and heightened customer satisfaction.

§  Provide essential administrative support to the Service Team, including document resending for payment processing and onboarding new dealers.

§  Develop and implement tractor preventative maintenance schedules and inspections.

§  Organize engineering document process changes within the Branch.

§  Coordinate calibrations and field service activities with external vendors.

§  Ensure timely reporting on the ECAT Website for service, sales, and spare parts.

§  Review and submit all customer contracts, equipment invoices, and payments.

§  Prepare Unit sale deliveries, including Warranty, Delivery Orders, and Maintenance Contracts.

§  Maintain an accurate customer and prospect database.

§  Manage document control and organize Service, Spare Part, and Sales databases.

§  Create and update customer card Unit & Part Sales records, sales opportunity records, and quotes and orders records to maintain data integrity.

§  Handle spare parts stocking and unit inventory within the Branch.

§  Initiate Spare Parts Warranty Claims to suppliers for parts.

§  Provide regular reports to management teams on equipment status, calibrations, maintenance, and spare parts within the Branch.

§  Deliver weekly and monthly reports to the Manager and General Manager.