Associate Director, Communications & Employee Engagement, CCIB Client Coverage - (2100023520)

Job: Institutional Banking

Primary Location: Asia-Singapore-Singapore

Schedule: Full-time

Employee Status: Permanent

Posting Date: 25/Aug/2021, 11:56:48 AM

Unposting Date: 09/Sep/2021, 6:59:00 AM

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Business communications:

• Support the execution of the CCIB Client Coverage internal communications and employee engagement strategy
• Ensure effective and timely communication of organisational initiatives and programmes to employees and stakeholders
• Plan, edit, write and publish content for a variety of internal communications mediums and channels covering intranet, email and social media among others
• Coordinate the production of high-quality digital content where required (videos, podcasts, articles, blogs, e-newsletters and email)
• Develop and maintain message houses, FAQs, narratives or scripts to support effective employee communications
• Create brand compliant internal communications materials and ensure consistency of messaging across the various businesses
• Respond to feedback from employees and stakeholders in a clear, concise and timely manner
• Collaborate closely with stakeholders from other businesses or functions on internal communications initiatives at a Group’s level and ensure alignment with the broader CCID-wide communications messaging and narrative
• Work with creative design agencies to translate ideas into effective internal communications messages where required
• Maintain up-to-date digital asset library for images and internal communications templates

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Provide insight and business validated input on PEDs, RED packs, project closure and status reports
• Adhere to financial governance, supply chain management and procurement guidelines for third party vendor sourcing arrangements.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the CE & BD team to achieve the outcomes set out in the Bank’s Conduct Principles
• Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Adhere to PRA and FCA prescribed responsibilities and rationale for allocation.

Key Stakeholders

Internal:

• CCIB Client Coverage Regional and Segment Heads
• Country/Regional/Segment CCIB Client Coverage Business Managers
• Client Coverage COO
• CCIB Business Development Team Members
• Global Corporate Affairs, Branding and Marketing Teams
• Product and Functional Partners

External:

• External vendors and suppliers, e.g. external design agencies where required

Our Ideal Candidate

• Ideally 5+ years of experience in an Internal Communications role, ideally in Banking, Corporate or Investment Banking or in large, multinational organisations
• Excellent writing, editing and proofreading skills with a keen eye for detail, with extensive writing experience for a variety of different audiences desired
• Ability to articulate stories creatively that appeal to different audiences with a deep understanding of messaging, positioning, and stakeholder needs
• Knowledge of digital and video means of communication, including video editing skills
• Ability to build effective working relationships across all levels of a diverse and global organisation
• Ability to work independently and under pressure as well as to tight deadlines, with excellent project and time management skills
• Comfortable with learning new programmes to enhance company-wide communication
• Ability to adapt and comfortable working in a fast-paced environment

Apply now to join the Bank for those with big career ambitions. 

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.