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Transforming Prudential into a Customer Centric Organisation

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process.
 
In this session, Angela will explain the critical steps and success factors in Customer Experience (CX) transformation as well as the 8 step process of change.
 
She will discuss the importance of CEO and executive sponsorship as well as aligning the strategy. She will also touch on brand, product design, customer experience, culture and organisational design. This is all to be concluded with why digital alignment to the business and customer strategy is critical for success.
 
Key takeaways from this session:
  • How financial services industry has changed
  • How to better engage with customers
  • What you can do to enhance consumer experience
  • How to build company structure and organisational design to align strategies
 
This event will include a full buffet breakfast and time during registration and post event for networking with other members and guests. 
 
 

ABOUT THE SPEAKER


 
Angela is the Executive Vice President and Chief Customer Officer of Prudential Assurance Company Singapore (Pte) Ltd (Prudential Singapore). She oversees Strategy, Marketing, Product Development and Management,
Corporate Affairs, Customer Strategy and Experience, Digital Strategy, and Accident and Health Business.
 
She was previously the Managing Director of GE Capital in New Zealand, the largest nonbank finance provider in the country. In this role, she was responsible for steering the company’s six business units (Cards, Personal
Loans, Insurance, Custom Fleet, Equipment Finance, and Distribution finance). At the same time, she also held the position of Country Manager, representing all General Electric business from a media and Government
perspective, as well as chairing the GE New Zealand Business Council which incorporates GE’s finance and industrial divisions.
 
She has over 20 years of financial services experience and prior to joining GE, she spent 4 years at Citibank Australia where she was responsible for delivering 60 per cent growth in profit. Her previous experience also includes roles at Insurance Australia Group (IAG) and telecommunications companies Vodafone and Optus.
 
Angela holds a Bachelor of Business from the University of Technology, Sydney. She has a Certificate IV in Financial Services with Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
 

 

Speakers (s):
Angela Hunter - Executive Vice President & Chief Customer Officer at Prudential Assurance Company Singapore
Date:
Wed, November 01, 2017
Time:
07:30 AM - 09:30 AM
Venue:
Gardenia Room, Shangri-La Hotel, 22 Orange Grove Road, Singapore 258350
ATTENDANCE FEE
ATTENDEEPRICE (INCLUDES 7% GST)
Member$ 50.00
Non-Member$ 90.00
  • Should the event registration be closed and you still wish to attend the event, please contact a member of our team for availability.
  • 24 hrs notice is required for cancellations/refunds.
  • No-shows will be billed.
  • No invoice will be issued for payment processing. A tax receipt will be issued upon request and receipt of payment.
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Speaker (s):
Angela Hunter - Executive Vice President & Chief Customer Officer at Prudential Assurance Company Singapore
Date:
Wed, November 01, 2017
Time:
07:30 AM - 09:30 AM
Venue:
Gardenia Room,
Shangri-La Hotel,
22 Orange Grove Road,
Singapore 258350

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